I noticed that Promodag Reports updates directory information in the database before starting to import message tracking files. Why is that and is there any way to stop this ?
During the directory import process, Promodag Reports creates recipients in the database. These recipients are identified by two addresses of different types:
1. A legacy Exchange address
, for instance /O=Org Name/OU=Admin Group/CN=Recipients/CN=Mailbox_A. This legacy Exchange address is recorded in message tracking files when a message is sent.
2. A primary SMTP address
, for instance email@example.com, that can be modified. This primary SMTP address is recorded in message tracking files when a message is received.
Promodag Reports compares the information found in Exchange message tracking files with data previously imported from the directory and calculates, among other things, how many messages Mailbox A sent and received for that date.
If you have modified some SMTP addresses in the directory - and changed, for instance, the address of Mailbox A to firstname.lastname@example.org - and if the directory information update in the database was not automatic, the application would create duplicates.
In our example, it would create a second Mailbox A recipient and allocate received messages to that duplicate recipient. As a result, these messages would not be linked to the "real" Mailbox A and traffic reports would become inaccurate. This is the reason why the directory information update is automatic and mandatory; this is by design.
See also: FAQ, Why does Promodag Reports import the entire directory?