You need to connect to a Global Catalog Server (Tools > Options, Directory Connection tab) to import the directory. You must be logged in with an account that has at least the Exchange View Only Administrator role on the Exchange organization in order to be able to import the directory.
Enabling such permission requires a Microsoft Exchange Server administrator role and can be setup with the Exchange System Manager tool.
- Start Exchange System Manager.
- Right click on the Exchange organization name.
- Choose Delegate control .
If message tracking is not enabled at the server level on the Exchange server, PROMODAG Reports will not work.
Enabling message tracking in the Microsoft Exchange Server requires a Microsoft Exchange Server administrator role and can be setup using Exchange System Manager tool.
To enable message tracking, right-click the Exchange 2000, 2003 server and click Properties. You can also choose Properties from the Action menu.
On the General tab, check the Enable subject logging and display and Enable message tracking checkboxes.
By default, keeps message tracking files for a duration of 7 days. This default setting can be changed in the Log file maintenance parameters to accommodate different needs.
For example, they must be kept 31 days if message tracking files are only imported once a month in PROMODAG Reports.
Please refer to our Online help for more information: Configuring the message tracking data source in Exchange 2000, 2003.